Lucas Longacre
← Lucas Longacre

Case Study

Inlightened

getinlightened.com →

I joined Inlightened when the platform was still an early-stage MVP. Since then I've led it through a stability rebuild, a 10x growth phase, the platform's first AI feature, and now the product integration of our parent company's 1M+ expert panel.

10x
Expert panel growth in year one
1M+
Experts being integrated via parent-company merger
AI-Powered
Shipped the platform's first native AI feature
  1. 2024

    Rebuilt the foundation

    Inherited an early-stage MVP and led the platform rebuild for stability at scale — fixing systemic backend performance issues, closing payment-integrity gaps, and shipping an end-to-end Sales → Concierge → Invoice project lifecycle that replaced a manual, multi-tool workflow.

  2. 2025

    Built the growth engine

    Grew the expert panel 10x by building bulk-import tooling, a self-serve referral program, and a streamlined onboarding and signup flow.

  3. Early 2026

    Shipped AI and verified trust

    Launched Inlightened's first AI feature — a Natural Language Query interface letting non-technical staff query platform data in plain English — and began building verified-credential infrastructure (clinical credential data plus government ID and biometric identity verification) to replace self-reported profile data with real-time, source-of-truth verification.

  4. Mid 2026

    Leading the parent-company integration

    Leading product integration of Jackson Healthcare / LocumTenens.com's 1M+ expert panel following the parent-company acquisition — designing the account-migration flow that lets experts bring their existing profile, history, and credentials into Inlightened with zero duplicate accounts.

  5. Now / What's next

    Feasibility Calculator & Provider Search

    Built a Feasibility Calculator and Provider Search that run on live platform data instead of estimates, giving real-time visibility into whether a project is achievable before it's launched. In beta with internal teams this quarter, rolling out to customers next.

Shipped through a recurring "State of the Product" release cadence — bi-weekly to monthly, scaling to quarterly for larger releases — that keeps Sales, Concierge, Admin, and Marketing aligned on what shipped, what's changing, and what's next.